Case Management Supervisor
Core
Lead the delivery and quality assurance of protection case management services for vulnerable communities in Khyber Pakhtunkhwa, linking clients to legal aid and community-based protection mechanisms.
Role type
Senior IC protection case management supervisor
Builds
Case management services, legal aid referrals, and community-based protection mechanisms for at-risk individuals
Domain
Humanitarian aid / Protection / Legal services
Deliverable
client delivery
Required skills
Supervision and mentoring, case cycle management, quality assurance, referral pathway coordination, data management and reporting, capacity building, stakeholder liaison
Preferred skills
Experience in emergency/displacement contexts, knowledge of Khyber Pakhtunkhwa context, postgraduate training in protection
Technologies
IRC Case Management Database
Responsibilities
Supervise and mentor protection case workers; review case files and action plans for quality; coordinate referral pathways to legal and health services; oversee data entry and produce progress reports; deliver coaching and training to caseworkers; liaise with government departments and external partners
Seniority
Senior, hands-on IC