Membership Manager | Springwood
Core
Lead a team of Member Support Consultants to drive membership growth, manage daily club operations, and ensure exceptional service standards for members.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership growth, member retention, and high-performance team culture
Domain
Fitness & Wellness
Required skills
Sales target achievement, team coaching and mentoring, customer journey management, sales techniques (up-selling/cross-selling), roster management, business computer systems
Preferred skills
Customer retention strategy expertise, First Aid and CPR certification
Responsibilities
Manage daily workflow of the MSC team to meet sales targets, achieve individual monthly and annual sales targets, create structures for team performance criteria, assist in delivering sales training, achieve member retention and growth budgets, respond to enquiries within 24 hours, support development of growth initiatives, support roster development
Seniority
Senior, hands-on IC