Member Support Consultant | Nerang (full-time)
Core
Front-line sales and member retention role driving new memberships and engagement at fitness clubs.
Role type
Member Support Consultant (Sales Consultant)
Builds
New memberships and member retention programs
Domain
Fitness and wellness industry
Deliverable
client delivery
Required skills
sales presentations, telephone lead generation, community outreach, member retention, problem solving, customer service
Preferred skills
First Aid & CPR certification, rapport building, target achievement
Technologies
none stated
Responsibilities
Proactively contribute to club sales budget utilising sales promotions and referrals campaigns; Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities; Achieving the required number of lead contacts via telephone to maximise sales opportunities; Providing sales presentations and tours to prospective members; Creating great member journeys via positive and personalised interactions; Achieving successful outcomes to enquiries; Opening and closing the club as per the club roster; Active involvement in member retention programs, inspiring members to continue their fitness journey; Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Seniority
Individual Contributor