PRIME Caseworker
Core
Provide strengths-based, client-centered case management to remove barriers to self-sufficiency for vulnerable refugees, focusing on health access, public benefits, and resource navigation.
Role type
Intensive case manager (health & social services)
Builds
Self-sufficiency plans and service navigation pathways for refugee households
Domain
Humanitarian aid, refugee resettlement, public health access
Deliverable
client delivery
Required skills
case management, health system navigation, public benefits administration, crisis response, documentation, multi-cultural communication, time management
Preferred skills
refugee or immigrant lived experience, Dari or Pashto language proficiency
Technologies
Microsoft Office (Word, Excel, Outlook), Efforts to Outcomes (ETO) database
Responsibilities
Collaborate with ICM teams to identify healthcare needs; assist clients in navigating healthcare systems, public benefits, and educational institutions; develop and distribute self-sufficiency guides; conduct outreach to healthcare providers and social service agencies; respond to client stability crises; maintain up-to-date case file documentation; train and lead activities of volunteers and interns.
Seniority
Mid-level, hands-on IC