Senior Manager Customer Operations Europe
Core
Lead and manage the Netherlands-based Customer Operations team, overseeing operations for Germany and supporting business partners across Europe, Middle East, North Asia, and India.
Role type
Senior Manager, Customer Operations
Builds
Customer operations activity for Wholesale, Marketplace, Travel Retail, Distributor, and Independent Retail business partners
Domain
Watch and Jewellery retail operations
Required skills
Team leadership, operational delivery, Order-to-Cash management, process improvement, stakeholder partnership, risk management, recruitment and development
Preferred skills
SAP, international business environment experience, commercial awareness
Technologies
SAP
Responsibilities
Lead, coach, and develop the Netherlands-based Customer Operations team; Own day-to-day operational delivery, priorities, escalations, and risk management; Drive excellence across Order-to-Cash, order management, customer service, and operational compliance; Build strong partnerships with Commercial, Finance, Operations, Logistics, IT, and other key stakeholders; Monitor business performance and ensure the team responds quickly to changing priorities; Identify and lead process improvements, change initiatives, and projects; Support recruitment, onboarding, training, performance management, and development across the team
Seniority
Senior, hands-on IC