Operations Specialist
Core
End-to-end supply chain support including import logistics, order management, delivery tracking, and customer service across Latin America.
Role type
Operations Specialist (Supply Chain & Logistics)
Builds
Import processes, order fulfillment, delivery operations, and customer service workflows for LATAM region.
Domain
Retail supply chain, Latin American logistics, cross-border trade
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Logistics & distribution management, Inverse logistics (returns/warranty), 3PL coordination, Import process management, Warehouse compliance checks, Insurance claims handling, Order processing (manual & EDI), Customer inquiry resolution, Master data management, KPI analysis, Reporting, ERP systems proficiency, EDI integration, Excel proficiency
Preferred skills
Regional operations experience, Process improvement initiatives, Cross-functional collaboration
Technologies
ERP systems, EDI, PowerHub, CINLAT, Excel
Responsibilities
Oversee inverse logistics and ensure compliance with internal controls, Coordinate with 3PLs for system integration and real-time visibility, Supervise product delivery operations and optimize timelines/costs, Manage import processes including duties calculation and settlement, Process and monitor orders ensuring accurate fulfillment, Act as first point of contact for customer inquiries, Maintain customer master data and transaction records, Analyze KPIs and prepare analytical reports for decision-making, Ensure adherence to SOX controls and internal procedures
Seniority
Mid-level, hands-on IC