Technical Support Manager
Core
Deliver best-in-class advanced technical support for Marmon Foodservice Technologies' customers across Italy and EIMEA by managing service networks, resolving field issues, and conducting product training.
Role type
Senior Technical Support Manager (Foodservice Equipment)
Builds
Customer support services, training materials, and service network operations for industrial foodservice equipment.
Domain
Foodservice equipment industry / Industrial machinery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Electronics troubleshooting, mechanical troubleshooting, technical documentation interpretation, Authorized Service Agent (ASA) management, technical training delivery, cross-functional collaboration, report generation, international travel management, Microsoft Suite proficiency.
Preferred skills
Experience in foodservice equipment industry, international work experience, cultural awareness, multi-tasking in fast-paced environments.
Technologies
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Own customer field support activities and relationship development; Manage and develop Authorized Service Agents (ASA); Resolve field issues and liaise with third-party suppliers; Conduct technical training and create market-specific documentation; Generate reports on service analysis and warranty metrics.
Seniority
Senior, hands-on IC with management responsibilities