Systems Analysis Unit Supv - Infrastructure Support Supervisor
Core
Leads day-to-day operations of the Infrastructure Team for Cloud and Infrastructure Services, overseeing server administration, virtualization, and database management to ensure resilient, scalable, and optimized data center and hosting environments.
Role type
Senior IC infrastructure operations supervisor
Builds
Cloud and infrastructure services for a multi-institution higher education system
Domain
Higher education + enterprise IT infrastructure
Deliverable
infrastructure
Required skills
server administration, virtualization, database management, incident management, request fulfillment, escalation management, team leadership, operational communications, ITIL practices, IT service management platforms, automation tools
Preferred skills
higher education environment support, problem management, root cause analysis, operational improvement, security and compliance workflows
Technologies
Microsoft 365, Okta, ServiceNow, PowerShell, Ansible, Power Automate
Responsibilities
Manage technical staff responsible for data center operations and hosting environments; ensure reliable service delivery and timely incident/request resolution; drive continuous improvement of support processes; reduce operational silos to deliver consistent customer-focused support.
Seniority
Senior, hands-on IC with people leadership