Guest Services Supervisor
Core
Supervise and coordinate Guest Services team activities at live entertainment venues, ensuring guest satisfaction and operational compliance.
Role type
Guest Services Supervisor (IC)
Builds
Guest service operations and fan experience at live events
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Staff supervision, guest service, scheduling, safety compliance, problem solving, physical stamina
Preferred skills
Creativity, diplomacy, teamwork
Responsibilities
Direct and supervise Guest Services staff, greet and assist guests, lead staff training, manage breaks, ensure policy and safety compliance, oversee productivity and assignments, participate in venue sustainability programs, partner with band members for venue closure, assign and schedule team members.