Venue Guest Experience - Variable Supervisor
Core
Administer employee engagement and recognition programs while leading guest service initiatives and service recovery at a live entertainment venue.
Role type
Venue Guest Experience Supervisor
Builds
Employee engagement programs, guest service experiences, and service recovery initiatives
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Employee engagement program administration, guest service management, service recovery, training facilitation, data reporting and analysis, process improvement, budget coordination, public speaking, problem-solving, Microsoft Office Suite, CANVA
Preferred skills
Entrepreneurial spirit, innovative thinking, flexibility, composure in hectic environments, physical stamina
Technologies
Microsoft Office Suite, CANVA
Responsibilities
Plan and implement employee engagement activities and communication tools; manage employee break areas and appreciation events; administer employee recognition programs; facilitate staff training on service standards; develop fan-focused service recovery and delight initiatives; manage day-of-show reports and analyze service data; coordinate with leadership on budget and process improvements.
Seniority
Mid-level, hands-on IC