Operations Supervisor - Fillmore Miami Beach
Core
Oversee in-venue operations staff and support the Operations Manager with day-of-show duties, guest relations, and security standards at a live music venue.
Role type
Senior IC venue operations supervisor
Builds
Live entertainment events and guest experiences
Domain
Live entertainment / Nightclub operations
Required skills
Guest relations, staff relations, prioritization, multi-tasking, conflict resolution, SOP communication, alcohol service compliance, incident reporting, line-of-sight management
Preferred skills
Live music environment experience, college diploma in related field
Technologies
None stated
Responsibilities
Perform day-of-show duties with the Ops Manager, respond to elevated staff/guest inquiries, correct guest concerns regarding security and service, follow up with Security and Guest Services teams, perform opening/running/closing duties, maintain line of sight and atmosphere control, suggest venue products, create pre-shift sheets, ensure responsible alcohol service, lead pre-shift meetings, communicate issues to M.O.D., resolve guest issues, complete incident reports, assist with ejection logs, work special events
Seniority
Mid-level, hands-on IC