Guest Services Manager
Core
Manage all ushers, ticket takers, and greeters at the Brooklyn Paramount venue to ensure maximum guest satisfaction and operational efficiency.
Role type
Guest Services Manager (Venue Operations)
Builds
Guest experience and venue operations for live entertainment events
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Staff supervision and training, Guest complaint resolution, Operational policy implementation, Budget management, Scheduling, Sustainability program participation
Preferred skills
Strategic thinking, Creative problem-solving, Strong organizational skills
Technologies
Outlook, Excel, Word, PowerPoint
Responsibilities
Interview, select, train, supervise, counsel, and discipline usher staff; Investigate and resolve guest complaints; Move throughout the venue to provide information and respond to inquiries; Partner with band members to close the venue and manage equipment; Work with scheduling payroll administrator to meet staffing needs; Budget appropriately for each show's needs.