Client Support Specialist
Core
Deliver event programming and operational support for top-tier clients in Belgium, translating ticketing requirements into accurate event configurations and managing the full event lifecycle.
Role type
Client Support Specialist (Event Operations)
Builds
Event configurations, ticketing setups, and client service delivery for live entertainment events
Domain
Live entertainment, ticketing operations, event management
Required skills
Event programming, ticketing operations, system configuration, client relationship management, troubleshooting, data entry, quality assurance, project coordination
Preferred skills
Box office experience, Ticketmaster platforms (TM1), Salesforce, live entertainment or sports operations knowledge
Technologies
Salesforce, TM1 tools, Microsoft Excel, ticketing platforms
Responsibilities
Build and maintain events in ticketing platforms; translate client requirements into accurate event setups; act as day-to-day operational contact for top-tier clients; troubleshoot ticketing issues and coordinate specialist input; support client onboarding and tool adoption; manage event changes and communicate impact; coordinate access control and seating map requests
Seniority
Individual Contributor, operational specialist