Lead Engineer, CSRE
Core
Lead Engineer enabling global engineering teams to improve resilience, observability, and operational practices for Ticketmaster's live event platform.
Role type
Senior IC Platform Enablement Engineer (CSRE)
Builds
Self-service workflows, templates, components, and documentation for developer platform resilience and observability.
Domain
Live entertainment / Cloud-native distributed systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SRE principles (SLIs/SLOs/error budgets), distributed systems troubleshooting, observability and alerting design, CI/CD optimization, resilience automation design, incident analysis, LLM/AI-assisted engineering workflows, cloud native governance, enterprise codebase delivery
Preferred skills
Cross-team technical leadership, mentorship, documentation of reusable patterns, architectural design reviews
Technologies
Cloud native platforms, on-premises data centers, observability/logging products, CI/CD tools, LLM/AI tooling
Responsibilities
Coach teams on resilience and operational practices including SLOs and alerting philosophy; Build self-service workflows and templates to reduce ticket volume; Improve observability signal quality and dashboard effectiveness; Support incident analyses to reduce impact and implement durable fixes; Mentor engineers through pairing and reviews; Guide teams on resilience-focused design and code reviews; Adopt and share patterns for LLM and AI-assisted engineering workflows
Seniority
Senior, hands-on IC with mentorship responsibilities