OMF Client Relations Consultant (Volkrust)
Core
Provide positive customer experiences by managing expectations, processing orders, resolving issues, and developing relationships with potential and existing customers.
Role type
Client Relations Consultant
Builds
Customer relationships and order fulfillment for financial services products
Domain
Financial Services / Customer Support
Deliverable
client delivery
Required skills
Consultative Selling, Customer Complaint Management, CRM Software, Customer Service, Data Management, Probing Questions, Upselling
Preferred skills
Identifying Sales Opportunities, Strengthening Customer Relationships
Technologies
CRM system
Responsibilities
Provide advanced product/service information; Record and process customer orders; Respond to and escalate customer issues; Make calls to potential customers to develop relationships; Enter contact data into CRM system; Interview customers to clarify requirements; Encourage product renewals.
Seniority
Entry-level / Individual Contributor
