Multiskilled Servicing Consultant- Fixed Term Contract (Cape Town)
Core
A call center role providing customer service, order processing, and sales support for Old Mutual's financial products.
Role type
Customer Service Representative / Sales Consultant
Builds
Customer support interactions, order processing, and new customer acquisition for financial services
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Consultative Selling, Customer Complaint Management, CRM Software, Data Management, Probing Questions, Upselling, Customer Needs Clarification
Preferred skills
Call Centre experience, Technical Systems proficiency (Bancs, Bizagi, CMOS, OMUNET, AWD, My Service & My Client)
Responsibilities
Provide advanced product/service information, record and process customer orders, resolve customer issues (returns, exchanges, complaints), make prospecting calls to develop relationships, enter CRM data after contacts, interview customers to clarify requirements, and encourage product renewals.
Seniority
Entry-level / Individual Contributor