Client Relationship Manager (DURBAN Based)
Core
Resolving technical and complex client queries, escalations, and complaints while maintaining relationships between clients/intermediaries and Old Mutual.
Role type
Client Relationship Manager
Builds
Client trust and resolution of complex issues within the Retirement Fund Admin value chain
Domain
Financial Services / Retirement Fund Administration
Deliverable
client delivery
Required skills
problem solving, analytical reasoning, planning and organizing, ownership, technical understanding of retirement fund admin
Preferred skills
knowledge of pension fund legislation, Superfund product knowledge, experience with Old Mutual Compass/EMS/AWD systems
Responsibilities
Resolve technical and complex client queries or complaints to completion; Facilitate problem resolution across organizational boundaries; Maintain relationships with clients and intermediaries
Seniority
Individual Contributor, 3+ years experience