Branch Manager - Marondera
Core
Lead a retail banking branch to drive sustainable sales growth, profitability, and superior customer experience while ensuring rigorous operational standards and compliance.
Role type
Senior IC branch manager (retail banking)
Builds
Retail banking branch operations and customer service delivery
Domain
Financial services / Retail banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Sales growth management, profitability management, operational compliance, cash management, cost management, team leadership, stakeholder relationship building, service culture reinforcement, process improvement
Preferred skills
Banking, sales, lending, or distribution background, IOBZ Diploma
Technologies
General Ledger reports, CABS Culture building initiatives
Responsibilities
Enforce internal controls and cash management processes to prevent losses; monitor staff compliance with operational and legislative requirements; communicate and monitor sales and operational targets; manage expenses within budget to increase branch profitability; track and resolve client complaints to ensure service standards; drive business performance targets including revenue growth and customer service scores; identify areas for process improvement to enhance customer service delivery.
Seniority
Senior, hands-on IC