Mortgage Operations, Consultant
Core
Lead the Redemption & Custodian Unit to ensure efficient, accurate, and compliant execution of redemption, discharge, custody, and records management activities for mortgage loans.
Role type
Senior Operations Manager (Mortgage Redemption & Custody)
Builds
Redemption statements, loan settlement documentation, CCRIS reports, and operational dashboards
Domain
Financial Services / Mortgage Lending / Regulatory Compliance
Required skills
Mortgage loan calculations, regulatory compliance, team management, stakeholder engagement, process improvement, audit support, data integrity, SOP development, customer complaint resolution, system enhancements
Preferred skills
Legal knowledge, digital transformation experience, advanced Microsoft Office proficiency
Technologies
Microsoft Office, CCRIS systems, loan management systems
Responsibilities
Supervise and mentor junior staff in the Redemption & Custodian Unit; oversee daily operations and ensure regulatory compliance; manage redemption statements and loan discharges; safeguard and manage loan security documents; prepare and submit CCRIS reports; handle customer enquiries and complaints; liaise with solicitors and internal stakeholders; drive process improvements and update SOPs.
Seniority
Senior, hands-on IC with team leadership