Field Patient Care Officer
Core
Support members in accessing appropriate healthcare services, navigating benefits, and coordinating care within MediCard's provider network.
Role type
Member Advocate and Care Coordinator (HMO)
Builds
Member access to care, benefit utilization, and provider collaboration
Domain
Health Insurance / Managed Care
Deliverable
client delivery
Required skills
Healthcare navigation, benefit verification, care coordination, provider relationship management, compliance adherence, claims documentation
Preferred skills
Empathy, active listening, service recovery, data privacy compliance
Responsibilities
Guide members in accessing healthcare services and providers; Verify member eligibility and benefit coverage; Coordinate with healthcare providers regarding covered services; Manage concerns and complaints; Maintain accurate documentation and comply with data privacy laws.
Seniority
Individual Contributor