Receptionist
Core
Front-desk support for a clinic/outpatient facility, managing patient intake, scheduling, and administrative operations to ensure smooth patient flow.
Role type
Receptionist (Healthcare)
Builds
Patient check-in/check-out processes, appointment scheduling, and office administrative workflows
Domain
Healthcare / Medical Services
Deliverable
product features
Required skills
Patient intake and verification, appointment scheduling, billing and payment processing, medical records management, inventory management, drug dispensing assistance, complaint handling, data entry, MS Office proficiency, medical terminology knowledge
Preferred skills
Healthcare administration certification, prior medical office experience, knowledge of insurance processes, Cantonese language ability
Technologies
Clinic Solution, MS Office
Responsibilities
Greet patients and visitors, answer phones and manage inquiries, process check-ins/check-outs, assist with billing, manage medical records, coordinate with medical staff, handle office supplies and inventory, assist in drug dispensing, address patient complaints
Seniority
Entry-level, hands-on IC