Hospital Operations Services - Supervisor
Core
Supervising HSC and Referral Desk staff to ensure personalized medical services are delivered to members.
Role type
Hospital Operations Supervisor
Builds
Operational efficiency and service quality for HMO members
Domain
Healthcare / Health Maintenance Organization (HMO)
Required skills
Staff supervision, quality assurance, report collation, conflict resolution, staff coaching, expense monitoring, equipment calibration oversight, facility maintenance oversight
Responsibilities
Supervises and monitors HSC and RD staff; Ensures quality medical healthcare services are rendered to all members; Monitor and collate reports from all HSC and RD and submit to immediate superior on time; Handles and decide on concerns raised by Clinic and RD staff; Guide, coaches and motivates all clinic and referral desk staff; Monitor and evaluate clinic expenses and liquidation; Ensure that clinic equipment are functioning properly and calibrated on a regular basis; Ensure that clinic facility are well maintained.