Americas Delivery Center ServiceNow Pod Lead-Technology
Core
Lead a team of analysts and senior analysts to deliver ServiceNow projects, ensuring quality, efficiency, and operational excellence for global clients.
Role type
Senior IC ServiceNow Pod Lead (Manager)
Builds
ServiceNow solutions (ITSM, CMDB, SecOps) and related technology services
Domain
Professional Services / IT Service Management
Required skills
ServiceNow development (ITSM, CMDB, SecOps), ServiceNow Workflows, Business Rules, Integration Hub, REST APIs, HTML, CSS, JSON, SOAP, XML, Project Management, Team Leadership, Performance Management
Preferred skills
PMP, Scrum Master, ServiceNow CSA, ServiceNow CAD, JIRA, SQL, Python, PowerBI, SharePoint, gSuite, Linux
Technologies
ServiceNow, JIRA, SQL, Python, PowerBI, SharePoint, gSuite, Linux
Responsibilities
Oversee analysts and senior analysts through multiple projects; ensure high-quality delivery of project requirements and service levels; conduct project meetings (kickoff, closing); prepare and review project deliverables and reports; perform job administration (status reports, budget to actuals, performance evaluations); collaborate with cross-functional teams and stakeholders; establish business relationships with senior executives; mentor and coach team members.
Seniority
Senior, hands-on IC with management responsibilities