Hospitality Assistant - Guest Relations - Per Diem - Days - JDCH
Based in United States
Core
Oversees the hospital's Service Recovery Program by serving as a link between patients, families, and the hospital to respond to inquiries and resolve questions.
Role type
Guest relations assistant (hospital)
Builds
Patient information inquiries and service recovery responses
Domain
Healthcare / Hospital administration
Deliverable
client delivery
Required skills
Customer service, Administrative support, Effective communication, Problem solving, Data entry
Responsibilities
Coordinate sensitivity and customer service training; Enter, update, and generate reports; Answer questions about hospital policies and patient rights; Provide clerical and administrative support; Interview patients and guests to record requests; Collaborate with administration on performance improvement.