Supervisor, Supply Chain

Croydon, London, GBFull-time2026-10-28 → 2026-11-10

Core

Lead Customer Service and Order Entry teams to deliver excellent service, manage orders and escalations, and drive operational performance in a supply chain environment.

Role type

Senior IC supply chain supervisor (customer service & order entry)

Builds

Customer service operations, order fulfillment processes, and supply chain continuity

Domain

Healthcare / Pharmaceutical supply chain

Required skills

Team leadership, ERP system implementation, Inventory management, Process improvement, Data-driven decision making, Stakeholder management, Change management, Operational performance monitoring, Project management, Continuous improvement methodologies

Preferred skills

Power BI, AI/automation exposure, Lean principles, Regulated manufacturing/GMP environment experience

Technologies

ERP systems, Power BI, AI tools

Responsibilities

Lead and develop Customer Service and Order Entry teams, Manage customer orders and escalations, Drive continuous improvement initiatives, Support ERP system developments, Identify opportunities to utilise AI and automation, Collaborate with cross-functional teams (Production, Planning, Procurement, Warehouse, Quality, Commercial), Monitor and improve key supply chain performance metrics, Manage inventory and stock control activities, Lead projects enhancing supply chain performance

Seniority

Senior, hands-on IC

About Baxter

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.