Technical Service Lead Coordinator
Core
Resolve technical issues with Baxter's medical equipment by diagnosing problems, guiding solutions, and ensuring smooth customer experiences.
Role type
Technical Service Lead Coordinator (IC)
Builds
Medical device support and service operations
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
troubleshooting mechanical and electrical issues, reading technical manuals and schematics, managing service requests and work orders, coordinating parts replacement, software and firmware updates, basic IT and networking configurations
Preferred skills
supporting medical devices in regulated environments, using diagnostic equipment like voltmeters
Responsibilities
Troubleshoot mechanical and electrical issues on medical devices, Provide technical support via phone, email, and web-based systems, Document all customer interactions in FDA-compliant systems, Create and manage service requests and work orders, Track and update service activities through contact management systems, Interface with engineering, service logistics, and sales for technical issue resolution