SSM Global Operations COE – Senior Systems Analyst
Core
Senior technical ownership and coordination for the end-to-end dealership forms lifecycle, including intake, digitization, configuration, testing, deployment, and operational reporting for the Digital Retail Platform (DRP).
Role type
Senior Systems Analyst (Digital Forms & Data Operations)
Builds
Configured digital forms, workflows, dashboards, and operational reporting assets for dealership operations.
Domain
Automotive retail technology and digital forms
Required skills
Data engineering, data integration, business intelligence, database administration, application/form configuration, quality assurance, UAT support, SQL, Python, Power BI, Power Query, JSON/XML/CSV handling, API integration, data cleansing, workflow configuration, compliance validation, Jira management, Power BI, D360
Preferred skills
N/A
Technologies
D360, DRP Form Configurator, legacy Form Builder, Power BI, Jira, SQL, Python, Power Query, Excel
Responsibilities
Own and coordinate the end-to-end intake, review, digitization, configuration, testing, deployment, revision management, and maintenance of dealership forms. Process dealer form submissions through D360 and related intake channels, including breaking bulk PDFs and cleaning data. Translate approved form and business-process requirements into configured digital forms, workflows, packages, mappings, and implementation-ready solutions. Perform pre-processing and engineering validation in DRP pre-production. Manage State, Brand, Program, and form revisions, custom-form requests, change activities, release readiness, go-live coordination, production transition, and issue resolution. Perform and coordinate quality assurance using sample dealership forms and loan, lease, and cash scenarios. Support UAT readiness by preparing test materials, coordinating defects and changes, and tracking implementation-team/dealer sign-off. Migrate approved forms to the appropriate production environment, verify production configuration, confirm that forms are live and accessible, and provide post-go-live support. Build and maintain stage-based status reports, dealer-specific approved/pending reports, non-compliance and pending-approval reports, engineering readiness reports, dashboards, and other operational reporting assets. Maintain current process, data, workflow, mapping, scope, control, audit, and support documentation needed for repeatable, compliant, and auditable DRP Forms operations. Support GM-required system access, environment onboarding, permissions, tool and platform setup or validation, monitoring, troubleshooting, security, compliance, governance, audit, safety training, and technical readiness activities. As required, assemble, cleanse, transform, validate, and reconcile operational data from multiple sources; maintain data-quality controls, analytic datasets, mappings, dashboards, and repeatable data-delivery mechanisms that support DRP Forms reporting and decision-making. Resolve data and process issues with business and technical partners, identify automation opportunities, and improve delivery scalability, reliability, monitoring, and repeatability. Provide technical guidance, peer review, mentoring, and knowledge transfer while promoting consistent delivery practices, documentation quality, stakeholder communication, and continuous improvement. Follow GM security, compliance, governance, quality, and audit procedures and perform other related operational and technical duties as assigned. Support team administration, including work allocation, attendance or shift-coverage coordination, access and onboarding requests, training tracking, time or activity reporting, performance inputs, utilization tracking, resource planning, and other administrative activities required for service delivery.
Seniority
Senior, hands-on IC
