Chevrolet Zone Manager Parts and Service - Sacramento/Seattle
Core
Lead and develop a high-performing team supporting GM's dealer network to drive parts revenue, repair orders, customer retention, and warranty administration.
Role type
Senior Operations Manager (Automotive Parts & Service)
Builds
Dealer network performance, customer experience, and operational efficiency for GM/Cadillac brand.
Domain
Automotive industry, specifically Parts and Service Operations.
Required skills
Team leadership and coaching, Revenue growth strategy, Automotive service operations knowledge, Warranty process management, Customer experience management, Data analysis and reporting, Strategic planning and execution, KPI monitoring, Change management, Microsoft Excel proficiency
Preferred skills
Data analytics for operational optimization, Cross-functional relationship building, Innovation and problem solving, Autonomy and time management, Adaptability, Customer orientation
Technologies
Microsoft Excel, Sales Reporting Tool (SRT), Dealer Operating Reports, Fixed Ops Analysis Tools
Responsibilities
Lead, coach, and develop Sales and Service Professionals to achieve performance goals; Take full ownership of Zone revenue and customer retention; Analyze dealer marketing strategies to increase service lane traffic and profitability; Monitor and achieve key performance indicators including NPS and STS compliance; Demonstrate deep understanding of Service & Parts Operations systems and profit department structures.
Seniority
Senior, hands-on IC with team leadership
