Field Service Engineer-27
Core
Provide on-site third-level automotive technical support, vehicle diagnostics, and repair guidance to GM dealerships to reduce vehicle repurchases and warranty expenses.
Role type
Senior Field Service Engineer (Automotive)
Builds
Service readiness improvements and reduced warranty costs for GM retail and wholesale communities
Domain
Automotive / Aftermarket Service
Required skills
Vehicle diagnostic and repair, Automotive dealership service operations, GM Essential Service tools, State Automotive Technician Certifications, MS Office applications, Dispatch case management, Customer relationship management, Self-directed learning, Training delivery, Problem resolution
Preferred skills
10+ years automotive service experience, GM Comeback Process knowledge, GM Customer Assistance Operations, Data Bus Diagnostic Tools (TIS/GDS, NeoVi, Buffalo, INCA), Pico Scope, ASE Master Technician certification (A1-A9, B2-B5, T1-T8, L1-L3), GM Global Connect Service Applications, GM Service Training College paths, GM vehicle control systems (CAN, LAN), LAN/WAN IT infrastructure
Technologies
TIS/GDS, NeoVi, V-Spy Intrepid, Buffalo Tool, INCA Tool, Pico Scope, GM Global Connect, GM STC
Responsibilities
Respond to escalated dispatch cases for vehicle concerns leading to potential repurchases; Review and implement dealer comeback processes; Conduct ad-hoc in-dealership training on diagnostic tools; Troubleshoot Service department IT hardware and Techline tool problems; Provide Field Product Reports to Engineering and Quality teams; Support BBB arbitration and lemon law cases; Assist in Dealer Technician recruitment and retention.
Seniority
Senior, hands-on IC
