Service Operator
Based in United States
Core
Answer incoming service calls, schedule appointments, perform reminder calls, and audit invoices to support the Service Department.
Role type
Customer Service Operator
Builds
Service scheduling and customer communication workflows
Domain
Automotive retail / Customer service
Deliverable
dashboards & analysis
Required skills
Telephone etiquette, active listening, scheduling, record keeping, audit compliance, computer skills
Responsibilities
Answer incoming service calls, schedule service appointments, perform reminder calls, audit sublet invoices, monitor loaner logs, maintain accurate documentation