Customer Advisor
Core
Primary liaison between customers and technicians, ensuring transparency and trust throughout the vehicle service and repair process.
Role type
Customer Advisor (Service Desk)
Builds
Service repair orders, customer communication updates, and service payment processing
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer service, phone communication, repair order processing, cash handling, safety compliance, computer literacy
Responsibilities
Greet service customers professionally, manage incoming calls and provide vehicle status updates, create and process repair orders, consult customers on recommended repairs and obtain ESP claim approvals, handle service payments and cash management, maintain a clean and orderly work area
Seniority
Entry-level, hands-on IC
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.