Operations Support Senior Associate
Core
Provides basic technical and systems support for Data Center Operations, assisting in process improvements and documentation.
Role type
Senior Associate Operations Support Engineer
Builds
Data Center Operations business systems and processes
Domain
Data Center Infrastructure / IT Operations
Required skills
Technical troubleshooting, process optimization, system support, data analysis, documentation, training material development, UAT facilitation, project management
Preferred skills
None stated
Technologies
Remedy, Oracle, Siebel
Responsibilities
Provide support on escalations for basic technical issues, review business/technical processes to identify improvement opportunities, provide basic system support for Data Center Operations business systems, review issues/customer problems to identify data patterns, draft documentation for team work, assist in development of training materials, shadow senior team members in UAT, manage a piece of a larger project
Seniority
Mid-level, hands-on IC