Datacenter Customer Operations Technician II
Core
Hands-on technician supporting routine data center installations, cross-connects, and basic troubleshooting for customers in Helsinki, Finland.
Role type
Junior IC datacenter operations technician
Builds
Physical rack installations, cable management, and Layer 1 cross-connects for digital infrastructure customers
Domain
Data center operations / Telecommunications infrastructure
Deliverable
physical/clinical work
Required skills
Basic electrical knowledge, computer literacy (Excel, Word, Outlook), ticketing system proficiency, customer service, teamwork, ability to work in shifts
Preferred skills
Telecommunications knowledge, ICT installation experience, building automation knowledge, data center industry experience, shift work experience
Technologies
Ticketing systems, PDU rails, fiber raceways, patch panels, ground cabinets, post racks
Responsibilities
Rack and stack customer equipment, perform basic cable management and cross-connects, support routine installations under guidance, troubleshoot basic cross-connects, respond to work orders and maintain records, escort customers on-site, monitor building alarm systems, perform routine maintenance rounds
Seniority
Entry-level, hands-on IC
