Data Center Customer Operations Technician
Core
Acquires job skills to resolve routine tasks requiring limited judgement, focusing on standard operating procedures to support the overall team.
Role type
Entry-level data center operations technician
Builds
Critical digital infrastructure including rack and stack equipment, basic fiber raceways, cable management, and ground cabinets
Domain
Data center operations and physical infrastructure
Deliverable
physical/clinical work
Required skills
Routine task execution, basic equipment installation, ticketing system management, basic troubleshooting, customer service, adherence to standard operating procedures
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review and respond to routine work orders, escalate higher level orders under supervision, rack and stack basic customer equipment, support routine intra-cage and infrastructure installations, support basic cross-connect troubleshooting, support standard layer 1 cross-connect certification testing, support customer satisfaction with timely order execution, complete assigned training
Seniority
Entry-level, supervised IC
