Data Center Customer Operations Engineer III
Core
Execute customer work orders, perform rack-and-stack installations, manage cross-connects, and troubleshoot connectivity in a mission-critical data center.
Role type
Senior IC data center customer operations engineer
Builds
Customer connectivity services and infrastructure deployments
Domain
Data center operations and telecommunications
Deliverable
physical/clinical work
Required skills
rack-and-stack installation, fiber and copper cabling, cross-connect testing, Layer 1 certification testing, work order management, escalation procedures, safety compliance
Preferred skills
structured cabling familiarity, basic networking concepts, problem-solving, attention to detail
Technologies
fiber trays, ladder racks, customer cabinets, cage mesh, overhead cable trays, coaxial cabling
Responsibilities
Review and execute work order requests, perform rack-and-stack activities for customer equipment, install and test cross-connect circuits, perform Layer 1 certification testing and troubleshoot connectivity issues, maintain accurate records of work activities, support customer access control and escort activities
Seniority
Mid-level, hands-on IC
