Principal Lead, Digital Workplace Intelligent Operations
Core
Modernizing Digital Workplace operations into an automated, collaborative, and adaptive function by reducing manual work through automation and intelligent tooling.
Role type
Principal Lead, Digital Workplace Intelligent Operations
Builds
Automated workflows, intelligent tooling, and self-service capabilities for enterprise endpoint management and service requests.
Domain
Digital Infrastructure / Enterprise IT Operations / Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise endpoint management (Microsoft Intune, Jamf), IT service management (ServiceNow), endpoint telemetry/DEX platforms (Nexthink, Lakeside SysTrack, Tanium), operational analytics, automation scripting (PowerShell, Python, Bash), workflow redesign, service stability metrics.
Preferred skills
AI-assisted operational tooling, virtual agents, automation copilots, enterprise automation frameworks, Agile Swarming.
Technologies
Microsoft Intune, Jamf, ServiceNow, Nexthink, Lakeside SysTrack, Tanium, PowerShell, Python, Bash.
Responsibilities
Drive evolution of operations toward an automated, intelligence-driven model; identify and eliminate manual work via automation and workflow redesign; define success metrics for automated workflows; simplify processes to improve reliability; design and implement automation for service requests, access provisioning, and device remediation; enable self-service capabilities; partner with engineering to embed automation; analyze telemetry and incident trends to drive improvements.
Seniority
Principal, strategy & mentorship
