Data Center Senior Customer Operations Engineer
Core
Senior specialist managing skilled data center operations, including queue management, complex installations, cross-connects, and troubleshooting to ensure critical infrastructure reliability.
Role type
Senior IC Data Center Operations Engineer
Builds
Physical data center infrastructure, cabling systems, and customer connectivity solutions
Domain
Data Center Operations / Telecommunications Infrastructure
Deliverable
physical/clinical work
Required skills
Skilled rack and stack support, fiber tray and ladder rack installation, cross-connect circuit installation and testing, Layer 1-3 troubleshooting, standard operating procedure adherence, asset database management, quality assurance checks, stakeholder partnership, customer service management, project support, coaching junior team members
Preferred skills
Experience with difficult/challenging installations, advanced capacity planning, vendor management
Technologies
Data center cabling systems, cross-connect circuits, asset management systems, installation spreadsheets
Responsibilities
Review and handle skilled work orders requiring deep SOP understanding; execute complex rack and stack installations including fiber trays and cable management; install and test challenging cross-connect circuits; troubleshoot skilled circuits and perform certification testing; manage stock levels and material reordering; support customer escalations and on-site access control; coach junior team members on operations procedures and safety.
Seniority
Senior, hands-on IC
