OEMS Credential Supervisor
Core
Provide leadership and oversight for credentialing operations within the North Carolina Office of Emergency Medical Services, ensuring compliance with regulatory standards and state requirements.
Role type
Administrative Specialist I (S), Credential Supervisor
Builds
EMS credentialing program integrity, consistency, and effectiveness
Domain
Public sector / Emergency Medical Services / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Regulatory compliance, workflow management, staff supervision, policy interpretation, data analysis, process improvement
Preferred skills
Credentialing standards experience, statute interpretation, leadership and staff development, high-volume workflow management, stakeholder communication
Responsibilities
Supervise and direct credentialing staff; oversee certification renewal, reinstatement, and examination registration processes; review credentialing activities and documentation; monitor workflow and processing timelines; serve as a resource for applicants and stakeholders; evaluate complex credentialing cases; develop and improve credentialing procedures; analyze credentialing data and prepare reports; coordinate with internal and external partners.
Seniority
Entry-level to Mid-level, supervisory role