DMV Help Desk Agent
On-site
Core
Provide information to personnel for resolving problems, researching vehicle registration and title records, and ensuring legal document accuracy within the NC Division of Motor Vehicles.
Role type
Program Coordinator II (Help Desk)
Builds
Operational support for License Plate Agencies, Vendors, Contact Centers, and state-owned offices across North Carolina.
Domain
Government / Motor Vehicles
Deliverable
dashboards & analysis
Required skills
Customer service, policy interpretation, document review, problem resolution, Microsoft Office
Responsibilities
Maintain compliance with NC General Statutes and NCDOT policies; research vehicle registration and title records; resolve system, equipment, and maintenance issues for DMV software systems.
Seniority
Mid-level, individual contributor
