Insurance Consumer Analyst II
Core
Investigate and resolve complex consumer complaints regarding property and casualty insurance, ensuring compliance with North Carolina laws and regulations.
Role type
Senior IC regulatory analyst (insurance)
Builds
Regulatory determinations and compliance reports for the Department of Insurance
Domain
Insurance regulation / Property & Casualty
Deliverable
client delivery
Required skills
Property & Casualty insurance experience, regulatory analysis, complaint investigation, policy interpretation, legal research, stakeholder communication
Preferred skills
Underwriting, claims, or policyholder services background
Technologies
N/A
Responsibilities
Review incoming consumer complaints and identify compliance concerns; Research statutes, administrative codes, and policy language to support investigations; Communicate with complainants, insurers, and other stakeholders; Issue regulatory determinations based on law and policy; Monitor broader trends and recurring violations in insurer conduct.
Seniority
Mid-level, hands-on IC