Analyst, Digital Employee Experience (DEX) Operations & Analytics
Core
Analyst supporting the End User Support & Productivity organization by leveraging data, analytics, and Digital Employee Experience (DEX) technologies to improve employee experience, support effectiveness, and operational decision-making.
Role type
Analyst, Digital Employee Experience (DEX) Operations & Analytics
Builds
Dashboards, investigations, alerts, campaigns, remote actions, workflows, and analytics for DEX platform initiatives.
Domain
IT Operations / Employee Experience / Data Analytics
Deliverable
dashboards & analysis
Required skills
SQL, data analysis, trend identification, root-cause analysis, reporting automation, stakeholder management, documentation, data visualization
Preferred skills
DEX platform knowledge, proactive support modeling, AI-enabled support concepts
Technologies
DEX platform, SQL, Microsoft 365, Microsoft Teams, ticketing systems
Responsibilities
Manage DEX platform enhancement requests and documentation; analyze endpoint, application, and employee sentiment data to identify trends; develop and maintain executive and operational dashboards; audit support tickets to identify process inefficiencies; correlate DEX data with ticketing and business-unit information; produce recurring reports on adoption, service health, and employee experience.
Seniority
Analyst
