Senior Business Process Analyst
Core
Partner with operational colleagues to collect and document requirements, design high-level business processes, and collaborate with IS Solution Architects & Developers to create system solutions for Sony's aftersales function.
Role type
Senior Business Process Analyst
Builds
Functional change requests, business process designs, and system solutions for Consumer and Professional Products aftersales.
Domain
Consumer Electronics / Aftersales Operations
Deliverable
product features
Required skills
Process flow documentation and modelling (Nimbus/UML/Visio), Microsoft Dynamics, AWS EKS Kubernetes, Programming (C#, Java, Python), AI in IT domain (documenting/testing/proof-of-concept)
Preferred skills
None stated
Technologies
Nimbus, UML, Visio, Microsoft Dynamics, AWS EKS, Kubernetes, C#, Java, Python
Responsibilities
Maintain and evolve business process documentation across SSE domains; Lead projects from initiation through go-live including requirements workshops and cutover planning; Manage transition to business-as-usual by updating support documentation and coordinating training; Coordinate security and compliance with EGIS by maintaining application impact assessments.
Seniority
Senior, hands-on IC
