Guest Services Attendant
Core
First point of contact for patients, visitors, and guests at a hospital, providing wayfinding, transport, and exceptional customer service while ensuring safety and confidentiality.
Role type
Guest Services Attendant
Builds
Patient experience and hospital operations
Domain
Healthcare / Hospitality
Deliverable
product features
Required skills
Customer service, Wayfinding, Visitor screening, PPE inventory management, Telephone etiquette, Computer terminal operation, Confidentiality handling, Clergy liaison, Vendor management, Physical mobility
Preferred skills
Hospitality degree/certificate
Technologies
Computer terminals, Telephone systems, Visitor badging systems, Vending equipment
Responsibilities
Greet and assist patients and visitors with wayfinding and transport; Screen visitors and maintain PPE inventory; Manage patient belongings and deliver items; Operate computer terminals for room numbers and admissions; Coordinate with security and environmental services; Support hospital café operations; Ensure adherence to visitor policies and COVID etiquette.
Seniority
Entry-level, individual contributor