Mitarbeiter* Ordermanagement
Core
Handling telephone, written, and digital orders; customer support; active up- and cross-selling; coordinating complaint processing.
Role type
Order Management Specialist (Sales Support)
Builds
Order processing and customer service workflows for the Synthesa Group
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Order processing, customer service, up-selling, cross-selling, complaint management, internal coordination, MS Office (Word, Excel), SAP/ERP/CRM familiarity
Preferred skills
Project support, marketing campaign assistance
Responsibilities
Process orders and capture tasks, support customers via phone and writing, coordinate complaint resolution, collaborate with internal departments, assist in marketing measures, participate in projects
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