Senior IT Operations Center Analyst
Core
Ensures maximum service availability and performance for network infrastructure and mission-critical clinical/business applications by monitoring, troubleshooting, and automating operations.
Role type
Senior IT Operations Center Analyst (NOC)
Builds
Automated monitoring tools, standardized processes, and real-time corrective actions for network infrastructure.
Domain
Healthcare IT / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Network infrastructure configuration, Solarwinds NMS, Wireshark analysis, Windows Server administration, Virtualization (Citrix, VMware), Root cause analysis, Process improvement documentation, Vendor liaison, Team mentorship
Preferred skills
Prior team lead experience, CCNA, MCSE, ITIL, CompTIA Network certifications
Technologies
Solarwinds, Wireshark, Windows Server 2012/2016, Citrix, VMware
Responsibilities
Design, analyze, install, test, configure, and administer monitoring software for network infrastructure; Troubleshoot network, server, or application issues and establish return to service; Identify and implement process improvements and document technical diagrams; Provide high-level technical support for mission-critical clinical and business applications; Mentor peers and provide insight to management on operational issues.
Seniority
Senior, hands-on IC with mentorship responsibilities