Client Services Coordinator, Brock Sports
Core
Front-line coordinator for Brock Sport Medicine Clinic, acting as the initial point of contact to welcome clients, assess needs, triage inquiries, and direct individuals to appropriate medical and support services.
Role type
Client Services Coordinator (Administrative Professional)
Builds
Client-facing support and service flow for the Brock Sport Medicine Clinic
Domain
Higher Education / Health Services / Sport Medicine
Deliverable
client delivery
Required skills
Front-line service experience, EMR system proficiency (Telus Health PS Suite, Jane), document management, de-escalation, scheduling coordination, confidentiality handling
Preferred skills
Social Services/Clinic/Medical Office Worker Diploma, knowledge of wellness/accessibility/disability services, direct billing experience
Technologies
Telus Health PS Suite, Jane EMR, office logistics software
Responsibilities
Greet and direct clients to appropriate services, triage inquiries, record and document client interactions, monitor staff schedules to ensure service continuity, maintain filing systems compliant with privacy laws, coordinate meeting logistics and minutes, handle same-day service requests and troubleshoot client needs.
Seniority
Entry-level to Junior, hands-on IC