Estate Manager (Customer Service & Operations)
Core
Supervise frontline officers and oversee daily counter operations for flat booking, legal document signing, and key collection, while managing complex sales applications and appeals for public housing.
Role type
Senior IC operations manager (public housing sales)
Builds
Customer service processes and operational workflows for flat sales and key collection
Domain
Public housing / Real estate sales
Required skills
Staff supervision, complex case management, operational process improvement, stakeholder liaison, policy implementation, performance management
Preferred skills
Estate Management background, digital solution implementation, grant application processing
Responsibilities
Supervise and guide frontline officers, oversee daily counter operations, manage complex cases and resolve escalated issues, review and streamline operational processes, liaise with applicants and agencies, process Enhanced CPF Housing Grant applications
Seniority
Senior, hands-on IC