Manager, Programme and System Operations, User Design (WPD) [Contract till 30 Dec 2027]
Core
Manage programme operations and system enhancements for the Training Allowance Programme System (TAS) supporting the SkillsFuture Level-Up Programme.
Role type
Manager, Programme and System Operations
Builds
Programme operations dashboards, system enhancements, and user experience improvements for government training schemes.
Domain
Public sector / Government / Social Services
Deliverable
dashboards & analysis
Required skills
Stakeholder coordination, UI/UX design, business requirements gathering, report preparation, case management, system change validation
Preferred skills
Government programme familiarity, multi-tasking, independent work
Technologies
None stated
Responsibilities
Coordinate with system owners and IT teams on change requests; work on UI/UX design; gather and document business requirements; prepare and maintain operational reports and dashboards; manage enquiries, feedback, and appeals; coordinate stakeholder meetings and operational discussions; monitor system-related matters and validate system changes.