Asst Manager/Manager, Salesforce Business Analyst
Core
Act as a liaison between business units and technical teams to gather requirements, translate them into functional specifications, and oversee Salesforce enhancements for IMDA's digital transformation initiatives.
Role type
Salesforce Business Analyst
Builds
Custom Salesforce solutions, workflows, dashboards, and reports
Domain
Digital Transformation / Enterprise CRM
Required skills
Salesforce platform (Service Cloud, Marketing Cloud), requirements gathering, process mapping, user story creation, UAT, report/dashboard design, Agile/Scrum, JIRA/Confluence
Preferred skills
Salesforce certifications (Administrator, Advanced Administrator, Business Analyst)
Technologies
Salesforce, Service Cloud, Marketing Cloud, JIRA, Confluence
Responsibilities
Engage stakeholders to gather business requirements; Translate requirements into functional specs and user stories; Facilitate process improvements using Salesforce tools; Partner with admins/developers to design and implement custom solutions; Conduct functional and UAT; Create reports and dashboards; Train and support users; Bridge communication between business and technical teams; Stay updated on Salesforce trends and best practices.
Seniority
Mid-level, hands-on IC
