Manager/ Senior Manager (Operations Policy & Engagement)
Core
Develop new initiatives and formulate policies, guidelines, and processes to improve service delivery and operational clarity for public libraries and archives.
Role type
Manager / Senior Manager, Operations Policy & Engagement
Builds
Service delivery initiatives, community engagement programs, and operational processes for public libraries.
Domain
Public Sector / Library & Archives Operations
Required skills
Strategic transdisciplinary thinking, data analysis, project management, stakeholder management, vendor management, customer insight analysis, service design
Preferred skills
Communication strategy development, driving communication initiatives
Technologies
Data analysis tools, project management software
Responsibilities
Collect and interpret data to derive actionable insights for strategic planning; Develop and oversee service delivery and community engagement initiatives; Analyse internal and external feedback to identify systemic improvements; Collaborate with cross-functional teams to execute service initiatives; Monitor outputs and outcomes to ensure service excellence.
Seniority
Manager / Senior Manager, strategic planning & operational leadership
